FAQs

Q. Do you have a minimum order?
A. We don't have a minimum order for the online store, or for visits to us.

Q. What's the best way to contact you?
A. We generally pick up emails even when we're not in work, so drop us a line at info@crystals-and-ice.co.uk

Q. Do you post internationally?
A. We post all over the world! Postage is charged at cost. Once we have received your order, we'll pick it, weigh it and send a payment request through to you for the correct amount.

Q. Who pays the Duty/ Customs Fees/ Import Charges/ Taxes on international deliveries?
A. Duty and Import charges are separate from the shipping charges, and are the responsibility of the recipient. Please contact your local Customs office if you have any questions regarding these charges.

Q. I prefer to shop in person - can I?
A. You're welcome to visit us at our Office in Belper. To arrange a weekday visit to us, please complete the form on the Visit Us page and we'll get back to you as quickly as possible.

Q. I'm just passing your location. Can I just stop by and get a few beads?
A. Sorry, visits are strictly by appointment only as we’re not always at work, and sometimes outside commitments mean that we’re only around to dispatch internet orders before rushing out again.  If you can give us a little advance notice we can let you know whether we'll be there to save you a wasted trip.

Q. I live in Belper. Can I collect my order from you, rather than pay postage?
A. Of course you can! Select 'Collect from us' as your delivery option when checking out, and we'll contact you to let you know when your order is ready for collection, and to a range a convenient time to pick it up.

Q. Do you do gift vouchers?
A. We do indeed, in any amount of your choosing from £5 upwards. These are valid online and in person. Click here to purchase, or find out further details.

Q. How much is postage to Great Yarmouth/ Guildford/ Cwmbran/ Belfast/ Glasgow?
A. UK Postage is £1.95 for orders up to £30.00 (incl. VAT), and free for orders over £30.00 (incl.VAT). All orders are sent by Royal Mail First Class, and we don't charge a handling or packing fee.