Spend over £30 and get free First Class UK Postage!

FAQs

Q. Do you have a minimum order?
A. We don't have a minimum order for the online store, or for visits to us.

Q. What's the best way to contact you?
A. We generally pick up emails even when we're not in work, so drop us a line at info@crystals-and-ice.co.uk

Q. Do you post internationally?
A. We post all over the world! Postage is charged at cost. Once we have received your order, we'll pick it, weigh it and send a payment request through to you for the correct amount.

Q. Who pays the Duty/ Customs Fees/ Import Charges/ Taxes on international deliveries?
A. Duty and Import charges are separate from the shipping charges, and are the responsibility of the recipient. Please contact your local Customs office if you have any questions regarding these charges.

Q. Do you do gift vouchers?
A. We do indeed, in any amount of your choosing from £5 upwards. These are valid online. Click here to purchase, or find out further details.

Q. How much is postage to Great Yarmouth/ Guildford/ Cwmbran/ Belfast/ Glasgow?
A. UK Postage is £1.95 for orders up to £30.00 (incl. VAT), and free for orders over £30.00 (incl.VAT). All orders are sent by Royal Mail First Class, and we don't charge a handling or packing fee.